Shipping policy

Shipping Policy

At Crystal Junction, we aim to process and deliver your orders safely and on time. Please read our shipping policy carefully.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order has been shipped, you will receive the available shipping/tracking details.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.
Delivery time may vary depending on the customer's location, courier availability, weather conditions, holidays, or other unforeseen circumstances.
Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary depending on the order value, product weight, delivery location, or applicable offers.

4. Tracking

Once your order has been dispatched, tracking information may be provided through the courier/shipping partner.

Customers can use the tracking details to check the status of their shipment.

5. Delivery Delays

Crystal Junction is not responsible for delays caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather conditions
Courier delays
Transportation disruptions
Public holidays
Strikes or other unforeseen circumstances

We will, however, make reasonable efforts to assist customers in tracking delayed shipments.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact number at the time of placing the order.

Crystal Junction will not be responsible for delivery failure or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

7. Damaged Package

If you receive a package that appears damaged, please contact Crystal Junction as soon as possible after delivery and provide the necessary details and photographs/videos of the package and product for verification.

8. Undelivered or Returned Shipments

If a shipment is returned to Crystal Junction because of an incorrect address, failed delivery attempts, refusal to accept the parcel, or other reasons attributable to the customer, additional shipping charges may apply for re-shipping the order.